FAQ

🏆 About Our Products & Designs

Q1: What types of UEFA Euro jerseys do you sell?
We specialize in UEFA European Championship-style fan jerseys, offering a complete range from retro classics to the latest tournament designs. Our collection features officially inspired jerseys for European national teams, allowing you to show your support in true fan style.

Q2: Are these officially licensed products?
We are an independent retailer and not an official partner of UEFA or any national football association. We provide high-quality tournament-style replica jerseys that focus on authentic detailing and wearing comfort, giving fans an affordable way to show their Euro passion.

Q3: What materials are your jerseys made from?
Our jerseys are crafted from professional-grade polyester blends with moisture-wicking technology and breathable mesh panels. The fabrics undergo color-lock treatment to ensure vibrant colors and crisp prints even after multiple washes.

Q4: What sizes do you offer?
We provide complete men's, women's, and youth sizing. Each product page includes a detailed size chart with both inch and centimeter measurements. For a looser fit, we recommend sizing up.

🛒 Ordering & Payment

Q5: What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are processed through 256-bit SSL encryption and PCI-DSS compliant systems for maximum security.

Q6: Can I modify or cancel my order?
Orders can be modified or canceled free of charge within 2 hours after payment, provided they haven't entered processing. Please email us immediately at [email protected] with your order number for assistance.

Q7: Do you offer free shipping?
Yes! All orders over $29 qualify for free standard shipping worldwide (excluding some remote areas). The shipping discount will be automatically applied at checkout.

🌍 Shipping & Delivery

Q8: What are your shipping times?
Orders typically process within 1-3 business days. Delivery times vary by destination:

• United States: 5-10 business days

• Canada/UK/EU: 6-12 business days

• Australia/New Zealand: 10-16 business days

• Other regions: 12-22 business days
  These are estimates only—actual delivery may be affected by customs processing.

Q9: Where do you ship from?
We ship from multiple fulfillment centers located in the United States, Europe, and Asia to ensure faster delivery and optimize international shipping costs.

Q10: How can I track my order?
You'll receive a confirmation email with a tracking link once your order ships. You can also check real-time delivery status by logging into your account and viewing your order history.

Q11: Do you offer expedited shipping?
Yes, express shipping options are available at checkout and can reduce transit time by 30-50%, depending on your location. Shipping costs will be displayed based on your destination.

📦 Returns & Exchanges

Q12: What is your return policy?
We offer a 30-day satisfaction guarantee. Items must be unworn, unwashed, and have all original tags attached. Refunds are issued to your original payment method within 3-7 business days after we receive and inspect your return.

Q13: How do I start a return or exchange?
Email us at [email protected] with your order number and reason for return. We'll provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Q14: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. In those cases, we'll provide a prepaid return label or arrange a free exchange.

👕 Sizing & Customization

Q15: How do I choose the right size?
Each product page includes a visual size guide with key measurements like chest width and length. If you're between sizes or have specific fit questions, our customer service team is happy to provide personalized recommendations.

Q16: Do you offer name/number printing or customization?
We currently focus on providing standard tournament-style replica jerseys and do not offer personalization services. All jerseys feature authentic Euro designs as shown in product photos.

⚽ Care & Use

Q17: Are your jerseys suitable for actually playing soccer?
Our jerseys are designed primarily for casual wear, game-day events, and collecting. While made from athletic-grade materials, they aren't optimized for high-intensity match play. For competitive sports, we recommend officially licensed performance gear.

Q18: How should I care for my jersey?

• Machine wash cold, inside out, on gentle cycle

• Use mild detergent—avoid bleach and fabric softeners

• Hang dry or tumble dry on low heat

• Do not iron directly on badges or printed graphics

• Store flat or hanging to prevent permanent creases

🎁 Discounts & Membership

Q19: Do you offer new customer discounts?
Subscribe to our newsletter to get 6% off your first order, plus early access to Euro-themed promotions, end-of-season sales, and exclusive fan offers.

Q20: Do you have a loyalty program?
We're developing a Fan Loyalty Program that will offer points redemption, member-only pricing, and early access to new releases. Subscribe to our newsletter to be notified when it launches.

Q21: Do you offer bulk order discounts?
Yes! Group orders of 10+ jerseys qualify for special pricing. Email us at [email protected] with "Bulk Inquiry" in the subject line, and we'll provide a customized quote.

📞 Customer Service & Support

Q22: How can I contact customer service?
Reach us at [email protected]. Our team typically responds within 12-24 hours (Monday-Friday, 9:00 AM-6:00 PM EST). For urgent matters, please include "URGENT" in the subject line to expedite your request.

Q23: What if I receive a defective item?
Contact us within 7 days of delivery with clear photos or video of the issue. Once verified, we'll arrange a free replacement or full refund and cover any related shipping costs.

Q24: Do you restock popular designs?
Yes, we regularly restock best-selling Euro national team jerseys based on demand. Use the "Notify Me When Available" button on product pages to receive an automatic email alert when items are back in stock.

Q25: Will you expand your Euro product range?
We continuously follow Euro tournament developments and plan to introduce more national team training wear, jackets, and accessories. Follow us on social media or subscribe to our newsletter for new arrival updates.

Still have questions? We're always here to help you cheer on your team in style! ⚽